Privacy
Policy

Last updated: June 3, 2026

This Privacy Policy explains how Avila Tile & Flooring (“Avila,” “we,” “us,” or “our”), a home improvement contractor based in Lynn, Massachusetts and serving homeowners across the Commonwealth, handles the information you share with us through this website. By using our site or submitting a quote or contact request, you agree to the practices described below.

Information We Collect

Information you give us

When you fill out a quote request or contact form, or message us on WhatsApp, you may share your name, email address, phone number, the town or address where the work would take place, and details about the project you have in mind. You choose what to send us, and the more detail you provide, the more accurate your estimate will be.

Information collected automatically

Like most websites, ours may collect limited technical information such as your browser type, device, and the pages you view. This helps us understand how the site is used and keep it working well. We do not use this information to identify you personally.

How We Use Your Information

• To respond to your quote or contact request and prepare your free estimate.
• To schedule a site visit and communicate with you about your project.
• To carry out the work you hire us to do and follow up afterward.
• To keep records of our customers and the jobs we complete.
• To improve our services and the quality of our work.

How We Share Information

We do not sell or rent your information to anyone. We share it in a few limited situations:

• With trusted service providers that help us run our business, such as the tools we use to receive form submissions, communicate, and keep customer records. They may use your information to provide services to us and nothing else.
• When required by law, or to protect our rights, safety, or property and that of others.

How We Protect Your Information

We take reasonable steps to protect the information you share, consistent with Massachusetts data security requirements (201 CMR 17.00). While no method of transmission or storage is ever completely secure, we work to keep your information safe and limit access to those who need it to serve you.

How Long We Keep It

We keep your information for as long as we need it to respond to your request, complete your project, honor any warranty, and meet our recordkeeping and legal obligations. When we no longer need it, we dispose of it securely.

Your Choices

• You can ask us to stop contacting you at any time.
• You can ask what information we hold about you and request that we correct or delete it, where we are able to do so under the law.
• To make any of these requests, reach us through our contact page or by WhatsApp.

Cookies and Analytics

Our site may use simple cookies or analytics to remember preferences and understand general usage. You can control or block cookies through your browser settings. Blocking them will not stop you from requesting a quote.

Links to Other Sites

Our site may link to other services, such as Instagram, WhatsApp, or mapping tools. We are not responsible for the privacy practices of those services, and we encourage you to read their policies.

Children’s Privacy

Our website is meant for homeowners and is not directed to children. We do not knowingly collect information from anyone under 16.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. Please check back so you stay informed.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out through our contact page or message us on WhatsApp. We are based in Lynn, Massachusetts and serve homeowners throughout the state.